Though this isn't the keyfactor to distinguish a trustworthy cloud web hosting company from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is a sign that you aren't dealing with a one-person service provider and that you'll be able to reach someone whenever you need assistance. The phone support for web hosting services may range from general to experienced, thus the problems which can be resolved with a phone call vary based on the specific service provider. Generally, these matters are simpler and include billing or first level technical issues as more difficult tasks usually need a support ticket where both you and the sysadmins can track the proceedings with a particular issue. However, the option to call your supplier can save you lots of time and efforts for the numerous small issues which will eventually show up when you manage your web hosting account.

Phone Support in Cloud Web Hosting

Because we have live phone support 14 hours a day, you're able to call us and speak with one of our customer support representatives to get more info about any of the Linux cloud web hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we now have phone numbers on 3 continents so that you can call the one nearer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you can phone us about general and billing issues, and even about some technical matters. If the problem is strictly technical or it requires more time to analyze, you will have to employ our ticketing system, that will allow both you and our technical support crew to track the info given by both sides.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours a day as part of the support services for each semi-dedicated server plan that we offer. As some issues are more complex and time-consuming, you will have to open a support ticket in case you come across such a problem, but for all the general, billing or small-scale tech issues you can always call us and we'll assist you right away to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your websites on our innovative cloud platform or you can receive any other general info about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the United Kingdom and Australia along with an international number, which means that you're able to call the one that is closer to your location.