A ticketing system is the most widely used means of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to tackle an issue that takes some time to investigate or that has to be forwarded to a system administrator. In this way, all responses given by either party will be stored in the same location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to execute a specific task or to touch base with the hosting company’s help desk staff. If you’d like to administer several domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Moreover, it could take a significant period of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket whilst you are browsing through your website files or tweaking various account settings. The ticketing system is being strictly monitored 24x7x365 by our client support team members and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. In stark contrast with some providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information in relation to any billing or technical problem. On top of that, you can see a variety of educational articles, which will help you solve the commonest issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything in a single location, which is why we’ve incorporated a trouble ticket system into the custom-developed Hepsia Control Panel, which comes with every single semi-dedicated server plan. This will permit you to handle the communication with our technical support staff along with your data, which means that you won’t need to memorize one more log-on name for a different system. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Furthermore, you can go through older tickets using a clever search option or read applicable FAQ articles, which provide solutions to common difficulties. The built-in trouble ticket system is monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to help you out.