The accessibility to the customer and technical support that a cloud web hosting company provides can tell you a lot for the services which they offer too. If you are allowed to use only e-mail messages or tickets, you have most probably come across some reseller and not the actual web hosting provider. When this is the case, you may have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for further help. If the supplier offers different ways of communication with short response time available at any moment, they're most likely the top provider, not just a reseller. So you will receive timely assistance and quality support as they will have direct access to the servers where your account is. Whatever the issue - technical or sales, it's generally better to be able to contact your hosting company right away via your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We supply 24/7 customer, billing and tech support for all our Linux cloud web hosting. Even if you aren't our customer yet and you have some questions, we can assist you without delay and give you the necessary info, in order to give you a choice to make the best decision when you acquire your new web hosting account. We're available anytime, including holidays and weekends, and we supply numerous ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have several phone numbers globally, so you are able to call the one which is closer to you. The max response time for your emails and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we supply include 24/7 customer and technical support, so no matter what issue you experience, you are able to get in touch with us and we will give you a hand without delay. The guaranteed reply time for each email or support ticket that you open from your Hepsia website hosting Control Panel is just one hour; typically the reply time rarely is more than twenty minutes. We also have telephone support with a couple of local numbers around the globe plus a live chat, so you will be able to contact us and get more information about our services even if you don't have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan specs, email configuration, web hosting account settings, and so on. If you use our services, you will not ever have a situation where you should wait for a few days to get an issue resolved like you'll need to do with many other service providers.

24/7 Customer Support in VPS Web Hosting

If you obtain a virtual private server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local phone numbers in the United States of America, the UK and Australia as well as a live chat service. When you're an active customer and you require help with some technical issue that requires longer time to investigate or resolve, you're able to open a support ticket through your billing account or you'll be able to send an email message and we'll handle the issue and send you a reply within the hour. The response time is guaranteed 24/7, including weekends and holidays, but for many problems it takes a maximum of 30 mins to receive support. Our support service covers your VPS and all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server plans that we offer feature 24/7 support through numerous means of communication and with a one-hour max response time guarantee. In case you want to find out more about the plans or you have some billing or general questions, you will be able to call one of the local numbers that we have worldwide or you may use our live chat support and speak with a live representative. For entirely tech problems which require some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to keep track of a specific matter. The answer time for them rarely exceeds 30 mins, which means that you can forget about waiting for a whole day in order to receive assistance. The support service is available for all server-related matters, as well as the pre-installed software. In case you need assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all the packages.