A lot of persons who begin using their very first hosting account, or switch companies, normally have inquiries with respect to how particular operations are completed or chance upon difficulties when setting up various things such as e-mails, site settings, etc. This is why, many web hosting companies have compiled documentation with the most common questions and problems in order to help their clients receive info swiftly and easily. As a result, the customer service team representatives can concentrate on real problems that given customers may be experiencing, as the solution for the minor things will be available online and clients will be able to easily resolve them without having to touch base with the tech support team. Having thorough documentation is exceptionally important, particularly for new customers with zero past experience, as the hosting service entails an immense amount of functions and many people can become bewildered about what action to take. A good knowledge base can both help you do the operations that you want and acquaint yourself with how the hosting service works in general.

Extensive Online Documentation in Cloud Web Hosting

If you’ve purchased your very first cloud web hosting package through our company or have transferred your site over to us, you’ll become accustomed to our platform and our created-developed Hepsia hosting Control Panel before you know it as we have compiled an elaborate online knowledge base where you can find all the information that you could ever need – both general info about the hosting service as a whole and more concrete info about the different features that you can make use of and the predicaments that you can bump into. The articles are located in 2 places. The complete article archive is accessible through the Control Panel’s Help section. You can read articles that are dedicated to the different features in each and every Control Panel section too. You can discover how to accomplish virtually everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles offer in-depth guides, so you won’t ever get lost on account of an ambiguous text. Naturally, if you chance upon a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can get in touch with our customer service team members 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an elaborate online article library where you can find any info that you might require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have prepared it based on the feedback that we’ve collected from our clients throughout the years and, as a consequence, our articles encompass specific problems that you may chance upon and propose the fastest way to correct them, for example receiving a 500 Internal Server Error message or being unable to send e-mails from your personal computer although you have the correct outgoing mail server settings. The articles are available in each single section of the Control Panel and you can check them at any given moment. They can help you widen your knowledge not only about our platform, but also about the web hosting service as a whole, as they offer exhaustive guides and general info such as what file access permissions or cron jobs are.