Client Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • All your support requests will be dealt with within maximum sixty minutes after the trouble ticket or e–mail has been received. If your issue needs further assistance from an admin, we’ll direct the support ticket or the email to the person in charge, right away and will leave a comment to let you know that more time will be required for reaching the best solution. If you order our Optional Managed Services package, all of the tasks included there will be carried out whenever you like.

  • Top quality support service
  • An Excellent Help Desk Service

  • Should you require assistance working with the Web Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server for you, do not hesitate to touch base with our tech support team at any time via the ticketing system. Also, in case you need assistance managing your dedicated web hosting server, you can make use of the Optional Managed Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup disk storage space, etc.

  • Intuitive help center
  • A User–Friendly Help Section

  • Our Web Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most educational articles have video versions which demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.